For more information about shopping and payments, please see our FAQ.

 

What are my delivery options?

Depending on your delivery address specified during checkout, delivery options will be made available to you based on your purchase and the location of your delivery.

 

When will my order be delivered?

Depending on the products you selected, and your delivery address, delivery times vary from next-day delivery and up. Kindly refer to your delivery confirmation email.

Please refer to any bespoke items you may have ordered where the artisan has a lead time for your made-to-order product. Bespoke items are only shipped once completed. 

  

How can I track the status of my order?

To track the status of your Curated.Africa order, kindly refer to your delivery confirmation email.

 

Can you deliver after hours and on weekends?

Regrettably our couriers are not currently delivering after hours or on weekends.

 

Can you deliver on public holidays?

Regrettably our couriers are not currently delivering on public/bank holidays.

 

What if I think my order is lost?

If you suspect that your order has been lost, please email us.

 

How do I cancel my order?

Regretfully we are unable to modify or cancel your order once placed. We apologise for any inconvenience this may cause you. For returns and refunds, please see our Refund Policy.

  

Can I change my delivery address after placing an order?

We apologise, but we are unable to allow any shipping address changes once an order is placed.